Cloudbox Refund Policy
Effective Date: 10 November, 2023
Thank you for choosing Cloudbox for your cloud services needs. We are committed to providing exceptional service and ensuring customer satisfaction. Please read our refund policy carefully to understand your rights and responsibilities when it comes to requesting a refund.
1. Eligibility for Refund:
Cloudbox offers refunds in the following circumstances:
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Service Disruption: If our services are disrupted for an extended period due to issues on our end, you may be eligible for a refund.
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Cancellation within Trial Period: If you cancel your subscription within the specified trial period, you may be eligible for a full refund.
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Billing Errors: In the case of billing errors or overcharges, we will rectify the issue promptly and refund any overpaid amount.
2. Refund Process:
To request a refund, please follow these steps:
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Contact Support: Reach out to our customer support team via email at email@cloudbox.pk or through our customer portal.
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Provide Details: Clearly state the reason for your refund request and provide any necessary details to assist our team in processing your request.
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Wait for Confirmation: Our support team will review your request and provide confirmation once the refund is approved.
3. Refund Method:
Refunds will be processed using the same method of payment used for the original transaction. Please allow 10-15 business days for the refund to be reflected in your account.
4. Non-Refundable Items:
The following items are non-refundable:
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Domain Registrations: Once a domain registration is completed, it is non-refundable.
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Additional Services: Any additional services or add-ons purchased separately from your subscription may be non-refundable.
5. Changes to Refund Policy:
Cloudbox reserves the right to modify this refund policy at any time. Any changes will be effective immediately upon posting the updated policy on our website.
Contact Information:
If you have any questions or concerns about our refund policy, please contact our customer support team at email@cloudbox.pk
Thank you for choosing Cloudbox.
